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Customer Care | FAQs and Contact Details

Customer queries: customerservice@parisgeorgia.com

Press & Wholesale: cristina@parisgeorgia.com

We ship worldwide

We ship worldwide. Free express shipping on all orders over $500.

US orders now ship DDP — duties and taxes are included in the purchase price. The price you pay is the price you see.

Services

Delivery

Shipping Cost

Duties and Taxes

New Zealand

Delivery

2-3 working days

Shipping Cost

$20 NZD

Duties and Taxes

Included in purchase price

Australia

Delivery

1–2 working days

Shipping Cost

$30 AUD

Duties and Taxes

Included in purchase price

United States

Delivery

1–3 working days

Shipping Cost

$30 USD

Duties and Taxes

Included in purchase price

Canada

Delivery

1–3 working days

Shipping Cost

$30 USD

Duties and Taxes

Customer's responsibility

Europe

Delivery

3-5 working days

Shipping Cost

€30 EUR

Duties and Taxes

Customer's responsibility

United Kingdom

Delivery

3-5 working days

Shipping Cost

£30 GBP

Duties and Taxes

Customer's responsibility

Rest of the world

Delivery

3-5 working days

Shipping Cost

$35 USD

Duties and Taxes

Customer's responsibility

Shipping Information

Your order will be shipped out after processing which can take between 1-2 working days.

After you order has been processed you will receive an email with tracking details for your package.

You can keep track of your order using your email and order number (PG-xxxx) or tracking number here

Duties, taxes & border charges

UNITED STATES, AUSTRALIA & NEW ZEALAND
Duties and taxes are included.

REST OF WORLD
Orders ship from our New Zealand warehouse. You may incur duties, clearance fees or local taxes on delivery, these are not included in the purchase price. Check with your local customs agent for details.

Questions? Email customerservice@parisgeorgia.com

Returns

Full-price items can be returned within 7 days of receipt via our Returns Center. Sale and flash sale items are final sale.

Returns are refunded or issued as store credit. We don't offer exchanges — if you need a different size or style, return your order for a refund or credit and repurchase separately.

Condition
Items must come back unworn, unmarked and in original condition. We can't accept items with makeup, deodorant, or other visible marks. Tip: use a scarf when trying on tops or dresses, and try garments on clean, without lotion or deodorant. Items that don't meet this standard will be returned to you at your cost, without a refund.

How to return

Please submit your return request through our Returns Center. You'll need your order number (PG-xxxx) and email address.

1. Select the item(s) to be returned and return reason

2. We'll review your return request within two business days. If you don't receive an email within this timeframe, please email us at customerservice@parisgeorgiastore.com. Please note sometimes our emails are misdirected to spam so please check these folders.

3. After approval, download and print the returns label.

4. Pack all the returned items in its original packaging, along with a print out of your confirmation of purchase email and attach the label to the box.

5. Schedule a pickup at a preferred location.

6. You will receive an email when a refund or store credit is issued.

Returns are partly subsidised by Paris Georgia however a small fee will be deducted from your refund to cover shipping costs.

Questions? Email customerservice@parisgeorgia.com

Services

Return Rate

Return

New Zealand

$20 NZD

Submitted within 7 days of receipt

Australia

$30 AUD

Submitted within 7 days of receipt

United States / Canada

$30 USD

Submitted within 7 days of receipt

Europe

€30 EUR

Submitted within 7 days of receipt

United Kingdom

£30 GBP

Submitted within 7 days of receipt

Rest of the World

$35 USD

Submitted within 7 days of receipt

Payment terms

We accept payments from all major credit cards via Shopify Pay, After Pay and Paypal.

Privacy

Your security & privacy is important to us. Please note that any personal details provided will be kept confidential and will not be distributed to third parties.

Paris Georgia will keep your details in a private & secure database, and they will be used for Paris Georgia related communication only.